Working With Children Check FAQ Can't find the question you are looking for? Send us your question here. Or phone us on (02) 8219 3777. Topic IndexView A-Z index Top questions about the NSW Working With Children Check Top questions about the NSW Working With Children Check 01. Do I need a Working With Children Check? The Working With Children Check is for people who work directly with children, in areas of work specified as child-related work, or work in a designated role as stated in the legislation. There are several exemptions to the requirement to get a Working With Children Check, and these are set out in the Child Protection (Working with Children) Regulation 2013. We encourage individuals and their employers to determine if and when a Working With Children Check is required. We provide information on our website to help at www.kidsguardian.nsw.gov.au/check. 02. How do I get a Working With Children Check? The first step is to do your Working With Children Check application online by going to www.kidsguardian.nsw.gov.au/check. Once your application form has been completed online, you will be given an application (APP) number. The second step is to take your application number along with proof of identity to a NSW Motor Registry, RMS Agency, or Service NSW service centre. Find a location at www.service.nsw.gov.au/service-centre. Paid workers will pay a fee of $80. For volunteers, the Working With Children Check is free. Finally, you will receive an email once the Working With Children Check has been completed. 03. What proof of identity documents do I need to provide? The proof of identity is a matter for the motor registry or Service NSW service centre. Please refer to the RMS website for what you will need: www.rms.nsw.gov.au/roads/licence/identity. If you have previously held a NSW driver’s license under a different name (e.g. maiden name), you will need to present proof of change of name (e.g. marriage certificate) to the motor registry or Service NSW service centre when you apply for the Working with Children Check. 04. How much does it cost? A five-year Working With Children Check for paid workers currently costs $80. The Working With Children Check is free for volunteers. Any future increases to the current fee for the Working With Children Check will reflect CPI increases only. 05. How do I apply if I do not live in NSW (interstate and overseas applicants)? If you are coming to NSW from interstate or overseas and will be working in child-related employment, you will need to apply for a Working With Children Check. The first step of the Working With Children Check application can be submitted online. The second step is to provide proof of identity in person, and pay the $80 application fee if you will be working in paid employment, at either a NSW Motor Registry, or Service NSW service centre. Find a location at www.service.nsw.gov.au/service-centre. You cannot complete the application process outside NSW unless you are an interstate or incapacitated authorised carer or adult household member in statutory out-of-home care. If you are unsure of what proof of identity to provide, or hold limited documentation, please refer to the Roads and Maritime Services (RMS) website for what you will need: www.rms.nsw.gov.au/licensing/proofidentity. 06. Should I apply for a paid or volunteer Working With Children Check? If you are going to work in paid capacity or are self-employed, you will need to apply for paid Working With Children Check (paid work includes any form of remuneration such as allowances, gift vouchers or other forms of payment). A paid Working With Children Check is valid for both paid and volunteer work. A volunteer Working With Children Check is for unpaid child-related work only. 07. I have lost my WWC number, how do I find it? There are three ways to find your WWC number: Search your email inbox for the email notification you received when your WWC number was issued. Tip: search for "wwccnotification" Retrieve it online by going by choosing "Lost my WWC number" in the options under "I'm an applicant" Then enter your name, date of birth and driver licence number or application number to retrieve your WWC number. An email notification will be sent to your previously provided email address confirming your WWC number and expiry date. Call us on 9286 7219. Please note that we issue only a WWC number. There is no certificate or card. 08. Do I get a certificate or a card? No. There is no certificate or card in NSW. Cleared applicants are given a unique WWC number. Employers are required to verify the number online. 09. How do I change from Volunteer WWC number to Paid WWC number? To update your volunteer WWC number to a paid WWC number, please select "Update my details" in the options under "I'm an applicant", then click the “Change from volunteer to paid” box in the online form. Fill in your details and select 'Yes' next to the option ‘Change clearance from volunteer to paid worker’. You will receive an application number. Please take your application number and proof of identity to a NSW Motor Registry agency or Service NSW service centre and pay the $80 application fee. Once processed, your WWC number will stay the same. The only change will be the letter at the end, with the old ‘V’ now changed to an ‘E’. You will receive an email notification which will come from WWCCNotification@kidsguardian.nsw.gov.au . Your employer will need to re-verify your WWC number. 10. How long is the Working With Children Check valid for? The Working With Children Check is valid for 5 years from the date of issue. 11. I have worked with my employer for many years, and cannot find my WWC number. What can I do? In the system that was in place before 15 June 2013, numbers were not issued. So, if you completed a Working With Children Check before this date, you will not have a WWC number. The letters that were sent to your employer under the old system administered by the NSW Commission for Children and Young People, or other Approved Screening Agency, cannot be used in the new system, and copies of these letters cannot be provided by the Office of the Children’s Guardian. You will need to apply for the Working With Children Check if you have not applied under the new system. 12. How long will it take for me to get my WWC number? Once you have provided proof of identity to the motor registry or a Service NSW service centre, most people will receive their results within a few days. However, please allow up to four weeks before making contact to enquire about your application's progress. The most common reasons for a longer waiting time are: The application form was not completed correctly. There is police or disciplinary information about the applicant that must be retrieved and considered before determining a person's eligibility to work with children. The applicant has a common name and extra work is required to match the name with the correct criminal and workplace records. 13. My employer told me to re-apply for a Working With Children Check, but I already have WWC number. What should I do? If you already have a WWC number, please provide this to your employer. Please do not re-apply as paid workers will need to pay the $80 fee and there is no refund for duplicate applications. 14. I have applied twice for a paid WWC number, can I get a refund? There is no refund. Information about the fees is in the terms and conditions provided before completing the application form online. 15. When do I renew my WWC number? Your WWC number expires after five years and must be renewed to remain valid. The expiry date of the WWC number is included in the email notification you received when your WWC number was issued. Tip: search for "wwccnotification". If you do not have this email anymore, you can find your WWC number and expiry date online by choosing "Lost my WWC number" in the options under "I'm and applicant". An email reminder will be sent 3 months before the expiry date to your nominated email address. 16. How do I register as a child-related “employer”? Choose "Register" in the options under "I'm an employer" to be taken to the online registration form. 17. How do I verify a WWC or APP number? For organisations Before you hire a new, child-related worker, you must verify the status of their Working With Children Check online to ensure they have a clearance to work with children, or have a current application. Choose 'Log in and verify' from the options under "I'm an employer". (If you have not already registered as an employer, you will need to register before you can verify.) Once you have logged in using your username and password, select the verify Working with Children status tab. Enter the worker’s surname, date of birth and WWC number or APP number. Click “Verify”. An employer must keep records in relation to the Working With Children Check. You must keep records of employee WWC numbers, the date you verified them, and the date the numbers expire. For parents To verify someone you wish to employ to work with your child (such as a tutor or coach), choose the "Verify" option under "I'm a parent". More information is available at www.kidsguardian.nsw.gov.au/parentscheckthecheck 18. If a person’s Working With Children Check status changes, will the employer get notified? If any new relevant record appears that leads to the worker becoming barred, the Office of the Children’s Guardian will notify every employer who has verified the worker’s WWC number. If the employer has not verified the worker online, the Office of the Children’s Guardian may not be able to notify the employer if that worker is barred. 19. What is the difference between a Working With Children Check and a National Police Check? The Working With Children Check and a National Police Check are two different checks. The Working With Children Check is an ongoing assessment of a person’s suitability to work or volunteer with children and involves a check of a person’s national criminal history (including all spent convictions, pending and non-conviction charges) and a review of findings of workplace misconduct. The result of a Working With Children Check is either a clearance or a bar. The Police Check is current only on the day of issue and is simply a list of the offences from a person’s criminal history that can be disclosed. It does not involve an assessment of risk or suitability by a government agency.