Contact us

FAQ

1. Before you apply

The Working with Children Check is for people who work directly with children, that is, have face-to-face or physical contact with children in areas of work specified as child-related work, or work in a designated role as stated in the legislation. 

There are several exemptions to the requirement to obtain a Working With Children clearance, and these are set out in the Child Protection (Working with Children) Regulation 2013. 

We encourage individuals and their employers to determine if and when a Check is required, based on these factors. We provide information on our website to help at www.kidsguardian.nsw.gov.au/check. 

See also Child Protection (Working With Children) Act 2012 and the Child Protection (Working With Children) Regulation 2013.

Related FAQS

  • 1.d How do I apply for a Check? 
  • 1.e When do I need to get the Working With Children Check? 

Related links

You only need a Check for volunteering at your child’s school if your volunteer work is part of a formal mentoring program or involves intimate personal care of children with a disability.

Otherwise, you do not need a Check to volunteer with your child’s school.

The Child Protection (Working with Children) Regulation 2013 contains two exemptions for parent volunteers.

  • Volunteering by a parent or close relative of a child in activities for the child’s school, early education service or other educational institution
  • Volunteering by a parent or close relative, with a team, program or other activity in which the child usually participates or is a team member.

If the volunteering work fits either of these descriptions, the parent does not need to get a Check. For more information, see Clause 20 of the Child Protection (Working with Children) Regulation 2013.

Related links

The NSW Working With Children Check allows parents to volunteer in activities that involve their own children without needing a Check. 

The two exemptions for parent volunteers are:
  • Volunteering by a parent or close relative of a child in activities for the child’s school, early education service or other educational institution
  • Volunteering by a parent or close relative, with a team, program or other activity in which the child usually participates or is a team member.

If the volunteering work fits either of these descriptions, the parent does not need to get a Check unless the work is part of a formal mentoring program or involves intimate personal care of children with a disability. See Clause 20 of the Child Protection (Working with Children) Regulation 2013.

Example 1: Jane volunteers to coach her daughter’s under 10 netball team. Jane does not need the Check.

Example 2: Dipika volunteers to coach her daughter’s under 10 netball team. She also coaches the club’s under 15s team which has no child that Dipika is closely related to. Dipika needs the Check.

Related links

The first step is to submit your Working with Children Check application online by going to www.kidsguardian.nsw.gov.au/check. 

Once your application form has been completed online, you will be given an application (APP) number.

Then, to complete the application, you must take your application number along with proof of identity to a NSW Motor Registry, RMS Agency, or Service NSW office (not your local Council). Find a location at www.service.nsw.gov.au/service-centre.

Paid workers will be required to provide the fee of $80. For Volunteers, the Check is free.

If you need assistance in completing this form or do not have access to the internet or a computer please call (02) 9286 7219 for assistance.

For more details, go to www.kidsguardian.nsw.gov.au/check

Related FAQs

  • 1.a Do I need a Check?
  • 1.k What sector am I in?
  • 2.a How long will it take to get my result?

New paid employees 

If you are applying for a new role which is child-related with a new organisation, you must apply for a Working with Children Check before starting child-related work.

Existing paid employees

If you were employed in a child-related role before 15 June 2013 and remain with the same organisation, you will need to apply for the Check when your industry sector is phased-in.

Please refer to FACT SHEET: Phase-in schedule. (PDF 109.3KB)

This will tell you when paid employees in your industry sector will be required to apply for a Working with Children Check. 

You must obtain your Check no later than the end date for your industry sector’s phase-in period.

Self-employed workers 

For self-employed work, you can continue to use your Certificate for Self Employed People until it expires. 

If applying for paid child-related work with an employer, you must obtain a new Working With Children Check.

If you do not have a Certificate or it has already expired, you must apply for the Check when the sector you are working in is phased-in for the Working With Children Check.

Please refer to FACT SHEET: Phase-in schedule.  (PDF 109.3KB)

New and existing volunteers 

If you are a new or existing volunteer in a child-related role, you must apply when your industry is phased-in.

Please refer to FACT SHEET: Phase-in schedule. (PDF 109.3KB)

This will tell you when your industry sector will be phased-in for the Working with Children Check.

You must obtain your Check no later than the end date for your industry sector’s phase-in period.

Related FAQs

  • 1.d How do I apply for a Check?
  • 1.k What sector am I in?

No. The new system works very differently to the way the old one did.

If you are applying for a new, paid job in child-related work, you will need to apply for a new Working With Children Check.

The letters that were sent to your employer under the old system by the NSW Commission for Children and Young People, or other Approved Screening Agency, cannot be used in the new system, and copies of these letters cannot be provided by the Office of the Children’s Guardian.

Related FAQs

  • 1. e When do I need to get the Working with Children Check?

In the system that was in place before 15 June 2013, numbers were not issued. So, if you completed a Working With Children Check before this date, you will not have a WWC number. 

The letters that were sent to your employer under the old system administered by the NSW Commission for Children and Young People, or other Approved Screening Agency, cannot be used in the new system, and copies of these letters cannot be provided by the Office of the Children’s Guardian.

If you are moving from your current job to a new one in child-related work, you will need to apply for a new Working With Children Check.

Related FAQs

  • 1.e When do I need to get the Working With Children Check?
  • 1.d How do I apply for a Check?

If you are coming to NSW from interstate and will be working in child-related employment, you will need to apply for a Working With Children Check, unless you qualify for an exemption.

The first stage of the application can be submitted online. Then, to complete your application, you will then need to provide proof of identity in person, and pay the $80 application fee if you will be working in paid employment, at either a NSW Motor Registry, RMS Agency, or Service NSW office (not your local Council). Find a location at www.service.nsw.gov.au/service-centre.

An interstate drivers licence is valid to use as one of the required proof of identity documents and RMS will accept the interstate address (as shown on the licence) as a residential address.

If you hold limited documentation or are unsure what to provide, please refer to the RMS website for what you will need: www.rms.nsw.gov.au/roads/licence/identity

There are special arrangements for authorised carers and adult household members of authorised carers who live interstate.

Related links

Proof of identity must be completed at a NSW Motor Registry, RMS Agency, or Service NSW office (not your local Council). Find a location awww.service.nsw.gov.au/service-centre.  

 

If you are coming to NSW from overseas for child-related work, and need a Working With Children Check, you should apply online. 

You can complete our online application form before you travel to Australia, or after you have arrived, but you must provide your proof of identity (and pay the $80 application fee if you are to be in paid employment) in person at a NSW Motor Registry, RMS Agency, or Service NSW office (not a local Council). Find a location at www.service.nsw.gov.au/service-centre.

You can only complete your proof of identity in person, in NSW: there are no alternative options for people overseas.

If you do not hold a NSW driver licence, you will also need to apply for a Customer Number Application Number with RMS. For details, go to www.service.nsw.gov.au/transaction/apply-customer-number-rms-individuals.

If you hold limited documentation or are unsure what to provide, please refer to the RMS website for what you will need: www.rms.nsw.gov.au/roads/licence/identity

Related FAQs

  • 1.a Do I need a Check?
  • 1.d How do I apply for a Check?

If you are not sure which sector you belong to, the following list from the Child Protection (Working With Children) Regulation 2013 should help you decide.

  • Child development and family welfare services
  • Child protection
  • Children’s health services
  • Clubs or other bodies providing services for children
  • Disability services
  • Early education and Childcare
  • Education
  • Entertainment for Children
  • Justice centres
  • Religious services
  • Residential services
  • Transport services for children
  • Youth workers
  • School cleaners

When completing your application form for a New Working with Children Check, please select the industry sector which best describes the majority of your child-related work.

This will not be recorded on your clearance letter, nor will it affect the outcome status of your clearance.

If you hold more than one position and fall under two industry sectors when referring to the phase-in schedule for existing workers, please choose the industry sector which will be phasing in first in order to comply with the legislation.

Related links

Yes, as long as one of the purposes for a National Police Check also applies. 

For example, a person in paid child-related work, an authorised carer, or a household member of an authorised carer, may apply for a National Police Check. However, volunteers who are required to obtain a Working With Children Check are not eligible for a National Police Check unless they work in a Commonwealth supported aged-care facility.

Some employers of persons in child-related work may require a National Police Check to assess the suitability of a person for employment in a particular position. Some workers may therefore separately apply to the Office of the Children’s Guardian for a Working With Children Check and to the NSW Police Force for a National Police Check. 

Related links

 

2. After you apply

Once you have provided proof of identity to a Service NSW centre (not your local Council), most people will receive their results within a few days. However please allow four weeks before being in contact to enquire about your application's progress.

The most common reasons for a longer waiting time are:

  • common surname or date of birth 
  • any criminal or workplace records against your name.

Read more about Working With Children Check results.

If your application requires a review of records, this may add weeks to the processing time. If the records are considered relevant and serious enough, you may be subject to a risk assessment.

Currently the high demand for the WWCC has meant delays in processing applications where a risk assessment is required. It can take over 12 months to evaluate a person’s suitability for child-related work. Read more about the risk assessment process.

Once your application has been processed, you will receive the outcome by email.

Please check all email inboxes, including your spam or junk mail folders. The email will come from WWCCNotification@kids.nsw.gov.au

If you did not provide us with an email address, your WWC number will be issued to you through the post to the address you nominated when you applied online.

Simply update your existing Check details online before paying the $80 application fee required for paid employees. Do not apply for a second Check.

You can work for 30 days in a paid capacity on a Volunteer clearance.

To update your details:

  1. Go to www.kidsguardian.nsw.gov.au/check
  2. Click the ‘Start Here’ button and choose the option ‘Change from volunteer to paid.’
  3. Fill in your details and select 'Yes' next to the option ‘Change clearance from volunteer to paid worker’.

You will receive an application number. Please take your application number and proof of identity to a NSW Motor Registry, RMS Agency, or Service NSW office (not your local Council) and pay the $80 application fee. Find a location at www.service.nsw.gov.au/service-centre.

Once processed, your Working with Children Check number will stay the same. The only change will be the letter at the end, with the old ‘V’ now changed to an ‘E’.

Note: You must have a Working With Children volunteer clearance number before updating your details. If you have applied for a Volunteer Check, but have not received your clearance yet, you will need to wait until you have received your clearance first before you update it.

This is most likely because you have applied online more than once, and the incomplete application is now closed. If you have received a WWC clearance number, this will be valid for 5 years, and no further action is required.

You can verify your WWC number online at www.kidsguardian.nsw.gov.au/check

Once the fee has been paid, there is no refund.

For example: if you become barred, withdraw your application, or select "paid" by mistake on your application form, or have failed to disclose a maiden name, or any previous or alias names, you will not receive a refund. 

If you have completed an online application incorrectly, but have not yet visited a NSW Motor Registry or NSW Access Centre, you should complete a new application online. In this case the old APP number will expire in six weeks.

The law allows you to work in child-related employment with a current WWCC application number while your application is being finalised. For more information see Section 8 of the Child Protection (Working with Children) Act 2012.

 

3. Employer information

Go to www.kidsguardian.nsw.gov.au/check and click the ‘Start Here’ button. Then click 'Employer register' to be taken to the online registration form.

Registration is free.

You will also find an online tutorial on the employer registration process at www.kidsguardian.nsw.gov.au/Seminars-and-events/online-tutorials.

Related FAQs

  • 3.b How can an employer verify a Working With Children Check?

Before you hire a new, child-related worker, you must verify the status of their Working With Children Check online to ensure they have a clearance to work with children, or have a current application for a Check.

  1. Go to www.kidsguardian.nsw.gov.au/check and click the “Start here” button on the right hand side.
  2. Choose 'Employer log in and verify' from the Verify section. (If you have not already registered as an employer, you will need to register before you can verify.)
  3. Once you have logged in using your username and password, select the verify Working with Children status tab.
  4. Enter the worker’s: surname, date of birth, Working With Children Check number (or application number).
  5. Click Verify.

An employer must keep records in relation to the Working with Children Check.

You must keep records of employee Working With Children Check numbers, the date the numbers expire, and the date you verified them.

New volunteers do not need a clearance until their industry sector is phased-in to new Working With Children Check.

For more information, see Information for employers.

Related FAQs

  • 3.a How do I register as an employer for the Working With Children Check?

Related links

Yes. The new system works very differently to the way the old one did.

If you employ paid staff or volunteers in child-related work, you will need to register as an employer with the Working With Children Check.

Related FAQs

  • 3.a How do I register as an employer for the Working With Children Check?

© Copyright Crown in right of the State of New South Wales